Privacy Policy

Last updated: October 12, 2026

RAVOOY CO., LIMITED ("RAVOOY," "we," "us," or "our"), registered in Hong Kong, operates the online store at https://www.ravooy.com (the "Store"). This Privacy Policy explains what information we collect when you visit or make a purchase from the Store, and how we use and protect it.

Information We Collect

Information you provide directly:

• Contact details: your name, email address, and phone number (if provided)
• Shipping and billing addresses
• Order details: the products you purchase, including vehicle model and year information you provide so we can cut the correct kit

Payment information: Payments on the Store are processed through third-party payment gateways (such as PayPal). We never see, collect, or store your full credit or debit card numbers. Those details are handled directly and securely by the payment provider under its own privacy policy.

Information collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Browsing behavior on the Store (pages viewed, products viewed, time spent)
• Cookies and similar technologies, including those set by the Shopify platform, used to operate the Store, remember your cart, and analyze traffic

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders, and provide tracking updates
• Communicate with you about your order or respond to customer service inquiries
• Improve the Store and our products
• Send marketing communications only where you have consented (you may opt out at any time)

How We Share Your Information

We share your information only as needed to operate the Store:

• Shopify: Our ecommerce platform provider, which hosts the Store and processes order data on our behalf
• Payment providers: Such as PayPal and other third-party gateways, to process your payment securely
• Shipping carriers and fulfillment partners: To deliver your order (name, address, phone number, and order contents as required for shipment and customs)
• Legal compliance: Where required by applicable law, or to protect our rights and the safety of our customers

We do not sell personal information for money. We may share information with advertising and email service providers to measure marketing and deliver relevant communications, subject to your choices and applicable law. Advertising-related sharing may be considered a sale, sharing or targeted advertising under certain privacy laws. You can manage these choices on our Your Privacy Choices page.

Data Retention

We retain order and customer information for as long as necessary to fulfill orders, comply with legal and tax obligations, and resolve disputes, after which it is deleted or anonymized.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at the email address below. We will respond within a reasonable timeframe.

Children's Privacy

The Store is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of the Store after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, contact us at: ravooy2557@gmail.com

Registered office: Room D07, 8/F, Stage 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong.